Refund Policy

New subscribers may request a full refund within 7 days of their first paid subscription charge. No questions asked.

To be eligible, you must:

• Be a first-time subscriber to the specific plan tier being refunded
• Submit your refund request within 7 days of the charge date
• Contact us at support@saidr.io with your account email and reason for the refund

Refunds will be processed to your original payment method within 5-10 business days.

After the 7-day guarantee period, monthly subscription fees are non-refundable. This is because:

• Email generation capacity has been reserved for you for that billing period
• AI infrastructure costs are incurred regardless of your usage

If you're unhappy with your experience, please reach out to support@saidr.io before canceling — we may be able to resolve the issue or offer account credit.

Overage credit packs (additional email generation credits purchased beyond your plan limit) are non-refundable once purchased.

Unused monthly plan credits do not roll over to the next billing period and are not eligible for refund.

If you believe credits were consumed incorrectly due to a platform error, contact us at support@saidr.io and we will investigate and issue a credit if warranted.

We may issue refunds or account credits outside of this policy at our discretion in cases of:

• Verified billing errors caused by a technical issue on our end
• Extended service outages (>24 hours) that prevented normal platform use
• Duplicate charges

Accounts terminated for violations of our Terms of Service (e.g., spam, prohibited use) are not eligible for refunds.

To request a refund, email us at support@saidr.io with:

• The email address associated with your SAIDR account
• The date of the charge you are requesting a refund for
• A brief reason for your request

We aim to respond to all refund requests within 2 business days.