FAQ
The questions we answer most often. If yours isn't here, reply to any SAIDR email.
How is SAIDR different from Outreach, Apollo, or Lemlist?+
Those tools automate sending — sequences, follow-ups, inbox rotation. SAIDR writes the email. We pair a research pass with our AI to produce a draft that reads like a sharp human who did five minutes of homework. Use SAIDR for the writing; use your sequencer (or your own inbox) for the sending. We plug in cleanly alongside Outreach, Apollo, Mixmax, Smartlead, and Instantly.
Do you store my prospect data?+
Uploaded prospects are stored in your tenant's encrypted Postgres database so you can regenerate or re-send. They're scoped to your tenant and never shared with other customers. You can delete any prospect (and its history) from the Prospects tab; that deletion is immediate and permanent. Contact us if you want a full account wipe — we'll handle it within 7 days per GDPR/CCPA.
Who writes the emails — you, or our AI?+
Our AI writes them. SAIDR supplies the research (via our research engine), the context about your company (from onboarding), and a prompt template tuned on billions of cold-email patterns. Our AI does the actual generation. You get the final say — edit or regenerate anything before it sends.
Why do emails sometimes go to spam?+
Deliverability is 90% about your domain, not the words. If you're sending from a brand-new domain, a personal Gmail at volume, or without SPF/DKIM/DMARC configured, most emails go to spam regardless of how good they are. Warm your domain, set up authentication, and keep volume moderate. Full walkthrough in Troubleshooting > Deliverability.
Do you send on my behalf, or do I send?+
SAIDR sends from your connected inbox via the SMTP credentials you provide. Replies go back to your inbox, not ours. That keeps your sender reputation under your control and means you don't need to migrate any domain records.
Can I connect Gmail without an app password?+
Yes. Go to Settings → Integrations and click Connect next to Google / Gmail. One-click OAuth, no app password needed. Same for Microsoft 365. For custom domains or other providers that don't support OAuth yet, see the email setup guides.
My company blocks outbound email connections. Can I still use SAIDR?+
Yes. Use the Outlook export workflow. Generate your drafts in SAIDR, click Export for Outlook, and you'll download a ZIP of .eml files you can drag into your corporate Outlook Drafts folder. Each file opens as an editable draft with the Send button active, so you can review and send from your real mailbox — no SMTP or OAuth needed. Full walkthrough in Export drafts to Outlook.
Can I use my own AI provider API key?+
Yes — toggle Bring Your Own Key during onboarding and paste your AI provider ( key. This unlocks higher-volume plans at a lower price and routes AI spend through your own AI provider account. You can swap between BYOK and use-credits anytime under Settings.
Do you support multiple users in one account?+
Yes. Every account is a tenant (a workspace), and you can invite teammates from Settings → Users. Roles are admin, member, and viewer. Usage pools across the tenant; invoices go to admins.
How do I cancel?+
Click Cancel subscription on the Billing page. You keep access through the end of your cycle, then drop to the free trial. No retention call, no forms. See Billing.
What's your refund policy?+
If SAIDR is genuinely broken and we can't fix it, we refund. If you change your mind after running real sends, we typically don't — the AI costs are already incurred. For edge cases, write to support@saidr.io and we'll talk.